Si conocieras a mi gato. Esta tarde charlaba con mi gato de sus cosas. Que no le tengo en cuenta, que siempre paso deprisa y ni le miro. Y recordé lo importante que son los detalles. Y, que tal si empezaras tu? El detalle es el amor de los pequeños por lo grande. Y grande es lo que os une.

The place where the Customer counts. Free thoughts on CRM, Business and the next big thing. A new paradigm for Customer Service is increasingly leading the way during the last weeks. A paradigm which is based on the new Internet of Things. Revolution and that has begun to stimulate the curiosity of different people working on this topic. A Gartner Research VP, has published an interesting post.

The Reinvention of Work and Marketing. Doodled while trying to explain the difference. 1 Embody a sense of purpose and aspiration. 6 Apply to all employees equally. Who do you want to be? What do you want the journey to look like? .

Connect with me on LinkedIn. Subscribe to my RSS Feed. Helping You Make Work Better Through Innovation. If you would like to receive all of the posts from the blog, you can sign up for the RSS feed or email updates here.

Jul 25 - Jul 31. Jul 18 - Jul 24. Jul 11 - Jul 17. Jul 04 - Jul 10. Advertising used to be simple. You knew what it was, and where it came from. Cooperation for the network era. Clark Quinn recently asked , as have many others, the difference between collaboration and cooperation, and why it is important.